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Guideline to Service
Home > CUSTOMER CENTER > Guideline to Service

For any troubles caused by the defects of a product which are found within 1 year after it is purchased (during the warranty period), free services are provided. However, in case the trouble is caused by a user’s carelessness, the service will be charged even though the product is in the warranty period.



1. In case a trouble is not caused by the defect of a product as per the below:
A user does not fully understad the user’s manual so it is necessary to explain it to him/her (to be charged from the second time).
A needs to be re-installed because the installation done by a distributor is wrong (to be charged from the second time).
A product needs to be reinstalled because of moving.
A user wants to receive the service of internal cleaning.


2. In case a trouble is caused by a user’s mistake as per the below:
A trouble is caused by a user’s carelessness in handling or wrongful repair works.
A trouble is caused by a user’s moving the product without any permit after it is installed.
A trouble is caused by the use of consummables or optional items which are not specified by JRMed.
A trouble is caused by the repair works done by any other engineer than JRMed Trade or its designated engineer.


3. In the cases of the followings:
The warranty period comes to an end.
A trouble is caused by natural disasters (fire, flood, salt damage)
The lifetime of consummable parts comes to an end.

JR Med, revolutionary ideas to develop innovative medical devices | PRT-5, PRT-3, UNIQUE, JRC-5,SV-150
   
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